Identity and address of the responsible
Studio Vanilla, marketing firm, branding, web development, business intelligence, and digital systems, with its principal office at Paseo Simón Bolívar #115, Downtown, ZIP Code 31000, Chihuahua, Chihuahua, Mexico, is responsible for processing the personal data you provide us through physical, electronic, digital, telephone, web forms, platforms, social media, contracted services, or any other means of contact.
For the purposes of this notice, “StudioVainilla” shall be understood as the brand, operational team, platforms, websites, and digital channels related to its services, including, but not limited to, projects such as Vchat, Vainilla Intelligence, Vainilla Academy, Registra tu Marca, and other solutions linked to the StudioVainilla ecosystem.
2. Personal data that we can gather
Depending on your relationship with StudioVainilla—client, prospect, supplier, user, visitor, student, job applicant, collaborator, or business contact—we may collect the following categories of personal data:
Identification data
Name, trade name, legal representative, identification, signature, RFC, CURP, or similar information when necessary for contracts, billing, or procedures.
Contact information
Email, phone, WhatsApp, address, city, country, social media, or contact information provided by you.
Tax and administrative data
RFC, proof of tax status, tax address, tax regime, receipts, billing information, payment information, transaction references, and administrative documents.
Business and Project Data
Information about your business, brand, services, needs, campaigns, objectives, creative brief, files, access, content, forms, images, materials, and documentation related to the contracted service.
Technical and navigation data
IP address, browser, device, operating system, approximate location, pages visited, interactions, forms submitted, cookies, web metrics, and analytical data.
Work or academic information
Resume, experience, portfolio, education, references, academic or professional data when participating in selection processes, internships, courses, or training.
StudioVainilla will not request sensitive personal data unless it is strictly necessary for a specific, legal, contractual purpose or one expressly authorized by you. Should we require it, appropriate consent will be requested in accordance with applicable legislation.
3. Objectives of treatment
Primary purposes
Your personal data may be processed for the following necessary purposes:
- Respond to requests for information, quotes, contact, support, or advice.
- Provide marketing, branding, web development, web services, business intelligence, automation, digital systems, training, consulting, or related services.
- Create, manage, implement, deliver, and track contracted projects.
- Develop proposals, contracts, service orders, invoices, receipts, reports, deliverables, and administrative documentation.
- Manage payments, collections, invoicing, renewals, hosting, domains, licenses, platforms, and recurring services.
- Provide technical support, customer service, commercial follow-up, operational support, and communication related to your services.
- Configure access, platforms, tools, automations, dashboards, corporate emails, hosting, domains, CRMs, systems, or digital integrations.
- Comply with legal, tax, administrative, contractual, or security obligations.
Secondary purposes
In addition, your data may be used for non-essential purposes, but related to our business activities:
- Send promotional communications, newsletters, campaigns, news, invitations, educational content, or information about StudioVainilla services.
- Conduct satisfaction surveys, internal analysis, statistics, market research, and process improvement.
- Publish testimonials, success stories, or commercial mentions, whenever appropriate and with authorization when necessary.
- Invite them to courses, training, events, consultations, webinars, or service launches.
You can object to the use of your data for secondary purposes by sending an email to hola@studiovainilla.com.mx. The refusal to use your data for secondary purposes will not be a reason to deny requested or contracted services.
4. Transfers and custodians treatment
StudioVainilla may share your personal data with third parties only when necessary to fulfill the purposes described in this notice, provide the contracted services, comply with legal obligations, or manage digital tools used in its operation.
Your data may be processed by related suppliers or processors for:
- Hosting services, domains, email, cloud storage, and data backup.
- Payment platforms, invoicing, accounting, and administration.
- Marketing tools, analytics, CRM, automation, forms, customer support, or messaging.
- Design, development, programming, technical support, digital campaigns, advertising and business intelligence services.
- Competent authorities when there is a legal obligation, official request, or need for legal protection.
StudioVainilla will endeavor to ensure that said third parties maintain reasonable confidentiality, security, and appropriate data handling measures.
5. ARCO Rights and revocation of consent
You have the right to access your personal data, rectify it when it is inaccurate or incomplete, cancel it when you consider it is no longer required for the stated purposes, or object to its processing for specific purposes. These rights are known as ARCO rights.
To exercise your ARCO rights or revoke your consent, you must send a request to the email:
The request must include:
- Full name of the holder.
- Medium to communicate the answer.
- Documents proving your identity or legal representation.
- Clear description of the right you wish to exercise.
- Personal data that you wish to exercise your corresponding right over.
- Any information that facilitates the location of your data.
StudioVainilla will respond to your request in accordance with the deadlines and procedures established by applicable law.
6. Use of cookies, tracking technologies, and analytic
Our websites may use cookies, pixels, tags, measurement tools, analytics, remarketing, or similar technologies to improve your browsing experience, measure campaign performance, understand user behavior, personalize content, and optimize our digital services.
These technologies can collect data such as IP address, browser, device, approximate location, pages visited, browsing time, interactions, forms submitted, and user preferences.
You can disable or manage cookies from your browser settings. However, some site features may be limited.
7. Measures of security
StudioVainilla implements reasonable administrative, technical, and physical measures to protect personal data against unauthorized damage, loss, alteration, destruction, use, access, or processing.
Such measures may include access controls, passwords, backups, use of secure platforms, SSL certificates, controlled storage, internal confidentiality policies, and limiting access to information solely to personnel or vendors who need to know it to perform their duties.
Although we strive to protect information, no technological system is absolutely infallible. Therefore, StudioVainilla cannot guarantee absolute protection against events beyond its control, external attacks, third-party failures, or vulnerabilities unrelated to its direct infrastructure.
8. Changes to the present Privacy Notice
StudioVainilla may modify, update, or change this Privacy Notice at any time to address legislative changes, internal changes, new services, modifications in our privacy practices, or operational requirements.
Any changes will be published on this same page or on the official digital media of StudioVainilla. It is recommended to periodically review this notice to know the current version.
Do you have questions about the use of your data?
You can write to us to request information, exercise your ARCO rights, or learn more about the processing of your personal data within StudioVainilla.
Contact StudioVainilla
